Search results for "Stakeholder theory"

Stakeholder Contradictions in Early Stages of eHealth Efforts

2017

Talune riflessioni sulla possibile integrazione tra strumenti informativi eterogenei per una comunicazione responsabile e trasparente tra azienda e s…

2011

Understanding Contradictions in Enterprise System Implementations: A Case for Stakeholder Theory

2014

Enterprise Systems (ES) implementation is challenging, and handling conflicting interests may be vital for success. Previous research has established how ES implementation involves dialectics, often related to multiple stakeholders. Involved stakeholders have in previous studies been analyzed in a power perspective, through the lens of organizational influence processes. Stakeholder theory (ST) takes a wider perspective, by including legitimacy and urgency in addition to power. An interesting perspective is therefore a suggested combination of ST and dialectics. This paper presents an ES implementation case where the explicit combination of ST and dialectics was tried out in the data analys…

Analyzing Stakeholder Diversity in G2G Efforts: Combining Descriptive Stakeholder Theory and Dialectic Process Theory

2008

Author's version of an article published in e-Service Journal, 6 (2), 3-23. Previous research indicates that the benefits of e-government initiatives are slower to realize than initially expected. This has partly been ascribed to the particularly complex settings of e-government projects, consisting of a variety of stakeholders promoting different and often conflicting objectives. Yet few studies have explicitly addressed the inherent challenges of this diversity. This study presents an analytical approach for investigating contradictory stakeholder interests by combining descriptive stakeholder theory and dialectic process theory. Descriptive stakeholder theory is concerned with why some s…

Dialectics and contradictions in public procurement of information systems

2014

Published version of a chapter from the book M. Janssen, H. Scholl, M. Wimmer & F. Bannister (Eds.), Electronic Government : Springer Berlin Heidelberg, 2014. Also available on SpringerLink: http://dx.doi.org/10.1007/978-3-662-44426-9_24 Public procurement of Information Systems is a highly complex process. Not surprisingly, systems often fail to meet the needs for which they were procured. One of the main causes of this is the contradictions between goals of different stakeholders. Identifying and understanding these conflicts and contradictions are essential to develop strategies to improve the procurement process. In this paper, we present a case study where we examined the procurement p…

Searching for new paradigms in a globalized world: Business ethics as a management strategy

2008

The process of globalization is an undeniable reality of today's world. Yet, paradoxically, the cornerstone of this phenomenon, economic performance, varies widely across the world whatever indicator (for example, GDP/habitant, competitiveness) we choose to use to compare countries. Increasingly, studies tend to explain this apparently paradoxical situation with reference to the issue of corruption and ethics. In essence, corruption is perceived to be an important impediment to the economic development of a country (or area). Many studies of corruption are focused at the national level. The aim of this conceptual paper is to explore the role of the firm (as opposed to national states or int…

Influence of board of directors on firm performance: Analysis of family and non-family firms

2015

This article analyses how board structure can affect both financial and social performance, comparing family and non-family firms. Our theoretical framework is based on the integration of the agency theory, traditionally used in the analysis of the impact of the board on the firm's financial performance, with the stakeholder theory, which is more appropriate in the analysis of the social aspects of the firm. Three main aspects are addressed: the analysis of the firm's social performance; the integration of agency theory with stakeholder theory; and the study of the specific characteristics of family firms' boards. The research confirms that neither the agency theory nor the stakeholder theo…

Analysing moral issues in stakeholder relations

2001

The purpose of this paper is to develop a framework for analysing managers’ attitudes toward moral issues in stakeholder relations, and to operationalise the developed framework by defining statements to be used as empirical measures in survey research. The research question, how can moral issues in business be examined with the stakeholder approach, is answered by paying attention to both theoretical and empirical viewpoints. The paper reveals that by analysing a company’s stakeholder relations, we can discover the important moral issues in business. To validate the framework developed and the empirical measures which result, the development process is described in detail. The argument is …

Understanding Stakeholder Thinking: Themes from a Finnish Conference

1997

Discussion and debate on stakeholder theory continues unabated, but not a lot of people know that it first began in Finland in the 1960s, as this report of a recent Conference there shows. Archie B. Carroll, the well-known writer on corporate social responsibility, is Robert W. Scherer Professor of Management at the University of Georgia, Athens, GA, USA (e-mail acarroll@uga.cc.uga.edu); and Juha Nasi is Professor of Management at the University of Jyvaskyla, Jyvaskyla, Finland.

Online Stakeholder Interaction of Some Airlines in the Light of Situational Crisis Communication Theory

2016

Part 2: Digital Marketing and Customer Relationship Management; International audience; The purpose of this paper is to explore the participation of main actors in Facebook. The engagement shows different degrees of participation that directly affect the brand image and reputation. This research applies Situational Crisis Communication Theory (SCCT) to interaction in the social media. It provides possibilities for decision makers to monitor diverse messages online, understand stakeholder concerns and reply to them adequately, which is especially important in crisis situations. Seven airline organizations were selected for a comparative analysis concerning their online discussions. The verif…